Thursday, May 15, 2014

How to Recover Deleted Info from Snapchat on an iPhone

Don't hate me. We know many of you want your Snapchat usage to be secret, but sometimes... sometimes there are just times when we need to see that deleted Snapchat history. Maybe your son is getting a harassing amount of snaps from a kid at school. Maybe your daughter is grounded but Snapping away in secret. Maybe you're stupid like me and sent important information via Snapchat IM instead of a text message (and I really would like that information back!)

So what are we going to recover? At the moment, we're going to recover Snapchat "metadata" (aka data about data,) this includes:


  • The Snapchat username in use on this iPhone
  • Information about incoming and outgoing snaps. Who the user is sending messages to, and who is sending them messages.
  • Timestamps of some of the incoming and outgoing snaps. Who and when the user is sending and receiving messages.
  • Information about Snapchat "stories" (videos kind-of like away messages for AIM) this user has received.
  • Some (emphasis on "some") of the Snapchat instant message text. We're wokring on figuring out when and why some of it sticks around, but we'll show you what we can!
The best way to see what is available is to take a look, so let's get started. 

Step 1: Backup the iPhone in iTunes

We're going to get our Snapchat information via the files that are available when you backup the iPhone in iTunes. The short version of how to backup: plug the iPhone into iTunes and press the "Back Up Now" button that appears in the Summary tab. Sometimes it's not so simple though, and you may need this link on how to backup your iPhone.

(Sidebar: You can also setup an iPhone for remote backup via wifi. This is handy if you need to catch someone red-handed... perhaps in that ground-from-snapchat situation. If you're curious about how to do this, let me know via the comments or an email and we'll write it up!)

Step 2: Download Decipher Backup Browser


Our Snapchat recovery is a feature within our Decipher Backup Browser, software for viewing all of the files in your iPhone backups. You can download it from our product website:


Step 3: Run Decipher Backup Browser

Install and run Decipher Backup Browser, and it will scan your iTunes backup folder for all of your backup files. Select the device and backup you're interested in viewing (each backup should have a date on it,) and then select "Snapchat Metadata."

Step 4: Peruse Carefully

You'll see a few different sections within our recovery: instant messages, send/receive info, timestamps, as well as a big section of "stuff" we found that may or may not be interesting.

Please be conservative in your evaluation of this information, especially the last "stuff" section. See grandma's name in the "stuff" section? Well, remember that Snapchat can scan your contacts, so lots of names may appear that have nothing to do with Snapchat. We're pretty confident about the send/receive information and timestamps, but be cautious of timestamps if the phone has been traveling between timezones recently.

26 comments:

  1. So, i followed the steps and navigated to the snapchat metadata but there is no option to view or recover images or anything all it says it "A snapchat was sent from (snapchat user) to you. (This program cannot see the other recipient)" !

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  2. How do you set up an iphone for remote backup via wifi?? Please help. Thank you!!

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  3. yeah i can't see what i sent at all

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  4. Hi everyone reading this article!

    We've gotten a lot of great feedback from this article, mostly that we need to work harder to get those recovered pictures! Currently, as the article mentions, the program just recovers "metadata," information about the snaps sent and received, not the photos themselves. We're working to recover any photo data available that we can, I promise!

    In the meantime, we may have stumbled into some of the story data. Stories are the status-message like things that you can view from your friends list. Is the story data interesting to anyone? I assume that what everyone wants is the single sent/received snap photos more than stories.

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    Replies
    1. Story data would be very helpful!

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    2. I was filming my adventures and making stories all month. But then I realized that, when I thought I was saving the whole story, I was only saving the occasional individual snap. I'm trying to recover my entire stories for the month now. I have an iPhone 6S Plus. Can you help?

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  5. I purchased a license code.......but unfortunately, it's really not showing me anything from snapchat history.........just a few texts.

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    Replies
    1. Hi Jared,

      We sent you an email to see how we can help!

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  6. Just purchased a license and am very disappointed. Was only able to view 3 snapchat instant messages, the snaphat info sent is very vaque...no date/time, no actual data to see; no data other than dates from the snapchat stories; and the text fragments make absolutely no sense...all coded info. Honestly this is a waste of time and money

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    Replies
    1. Hi Jason,

      We sent you an email. We're definitely working on improving the recovery, and making sure we can find anything possible to find. This is also why we have the 30-day money-back guarantee, since sometimes we just don't get lucky with the recovery.

      If you're interested in helping us improve the recovery, we might be able to see if there is more to find in your backups. Let us know!

      Delete
  7. Hi, I purchased the code today but it still didn't show me anything new. What can I do? or how can I get my money back?
    thank you

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    Replies
    1. Hi Maria,

      Can you send us a note via our support page? http://deciphertools.com/support.html We can help you use the program and/or process your 30-day guarantee refund via email (so we don't have to ask for purchase details through comments :))

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  8. I just want my valentines snaps back please tell me this is possible 😭

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  9. Hi! I just purchased a license code and the data I am interested in is old history videos that I posted on my own account, is this possible?

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  10. is there a demo version. I want to try before i buy.

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  11. Hello, I'd first like to start off with a thank you for developing this program. Second, I'd like to ask for you help. Recently one of my dear friends has passed and I've searched high and low for a photo recovery system for snapchat. Yours is the closest I've gotten to even seeing results. I'd be willing to buy the license code if I could view and save images, snapchats, and even stories. Please help..

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  12. Hi :) thank you for creating this program but after downloading the program, I checked to view my snapchat messages but it wouldn't allow me to view the whole message?

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  13. Hello, I purchased this so i can recover old snapchat messages but its all coded and its not showing me what the actual message says. Is there any way i can get my money back?

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  14. I did a snap story. Due to losing data the snaps stayed there but then my phone died and I want this story. How do I get it back... :(

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  15. i lost all my friends on my list how can i get them back ?

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  16. i accidentally deleted my snapchat , how do i get it back, i have tried to reinstall on App store but it's not opening.

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  17. Pretty good but I wish they had a tool for this for Linux users. iTunes doesn't work on Linux, even in WINE.

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  18. Hi, so my data wasn't working on my phone but yet I took snapchat videos/photos and saved them to my story (but it wasn't published). I thought that I would save them to my story and when I would get wifi I could publish it. Snapchat suddenly logs me out and when I log back in my whole story is gone! Please help me recover my memories!

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  19. Hi, I was able to view old messages, but I cannot recover them. Is there a way on this current app to be able to do so?

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  20. I was filming my adventures and making stories all month. But then I realized that, when I thought I was saving the whole story, I was only saving the occasional individual snap. I'm trying to recover my entire stories for the month now. I have an iPhone 6S Plus. Can you help?

    ReplyDelete
  21. 3 months worth of my stores and snaps that were saved on memories on my snapchat. Is this something you can help me with ? I had them on there one day. And then all the sudden one day just disappeared. Please help

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